In general, desk support technicians achieve similar levels of education than help desk engineers. They’re 2.8% less likely to obtain a Master’s Degree while being 0.6% less likely to earn a Doctoral Degree. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. While help desk technicians overlap in some ways with titles like IT support technician, they are ultimately not the same. IT support focuses on providing technical assistance for complex product issues.
- CompTIA A+ is a widely recognized certification that validates your understanding of core IT concepts, including hardware, software, networking, and troubleshooting.
- The role of a help desk engineer includes a wide range of responsibilities.
- Following the activity of industry leaders on social media or YouTube can be an effective way to keep up-to-date.
An information engineer should have excellent technical skills, as well as a strong command of programming languages and system codes. The IT industry is ever-evolving and offers an abundance https://remotemode.net/become-a-help-desk-engineer/ of rewarding career opportunities. One such opportunity is the role of a Helpdesk Engineer, a crucial position that provides technical support to customers, clients, and internal teams.
Landing Your First Job with No Experience
Each career also uses different skills, according to real help desk engineer resumes. Even though help desk engineers and desktop support specialists are distinct careers, a few of the skills required for both jobs are similar. For example, both careers require troubleshoot, help-desk support, and technical support in the day-to-day roles and responsibilities. While some skills are required in each professionacirc;euro;trade;s responsibilities, there are some differences to note. «escalate,» «provide technical assistance,» «help desk,» and «mac» are skills that commonly show up on help desk engineer resumes. On the other hand, senior infrastructure engineers use skills like cloud, aws, azure, and powershell on their resumes.
- Information engineers typically earn higher educational levels compared to help desk engineers.
- Take advantage of job acquisition services, such as Resume Creator and Online Reputation Builder to accelerate your search for your dream job.
- An information engineer is responsible for monitoring the efficiency of computer systems and network infrastructure, performing configuration to boost the optimal performance of the technology systems.
- Look for courses that align with your desired certifications and career path.
Yes, a help desk technician is a rewarding career with growth opportunities, allowing you to develop IT skills and transition into more specialized roles. Relevant experience, certifications, and skills can be enough to secure a position in this field. Utilize available resources, such as online courses, study guides, and practice exams, to enhance your knowledge. Network with professionals in the industry to learn about job opportunities and stay updated on industry trends. CompTIA A+ is a widely recognized certification that validates your understanding of core IT concepts, including hardware, software, networking, and troubleshooting. This certification is perfect for beginners and serves as a stepping stone for more advanced certifications.
Prepare for a help desk support role today with Coursera
An average information engineer eans a higher salary compared to the average salary of help desk engineers. The difference in salaries amounts to information engineers earning a $52,559 higher average salary than help desk engineers. A Desktop https://remotemode.net/ Support Specialist is focused on troubleshooting different software packages, hardware devices, and other peripherals. If the best universities for help desk engineers are out of your price range, check out these affordable schools.
Master the Help desk position by working smarter and boost your career opportunities… Get the skills you need to pursue an entry-level position as an IT help desk technician… The most common colleges for help desk engineers are the University of Phoenix and the University of Phoenix.
How to Become a Help Desk Engineer
While similarities exist, there are also some differences between help desk engineers and desktop support specialist. On average, desk support technicians earn a lower salary than help desk engineers. Interestingly enough, desk support technicians earn the most pay in the technology industry with an average salary of $50,316. Whereas help desk engineers have higher pay in the finance industry, with an average salary of $67,498. Help desk engineers and desk support technicians both require similar skills like «troubleshoot,» «help-desk support,» and «technical support» to carry out their responsibilities. A senior infrastructure engineer specializes in designing and developing systems and infrastructures based on client preferences and industry standards.
If you enjoy working with people and technology, this position could be a great fit for you. Read on to learn more about help desk technicians and how you can become one. Modern courses and learning activities in state-of-the-art technologies prepare you for your new career.
Start to develop specific help desk engineer skills
This article serves as your guide to launching a successful career as a Helpdesk Engineer, with a focus on the best certifications, studying materials, and resources to help you excel. Information engineers earn the highest salary when working in the technology industry, where they receive an average salary of $107,435. Comparatively, help desk engineers have the highest earning potential in the finance industry, with an average salary of $67,498. The most common skills required to be a help desk engineer are troubleshoot, help-desk support, and technical support.
You can work on both simultaneously with a foundational online course like Google’s Technical Support Fundamentals. You may already have some qualifications to become a help desk technician today. For example, if you’ve worked in customer service before then you have a solid foundation, but you may need to build your technical skill set.
